Dundee Removals Terms and Conditions

These Terms and Conditions govern the provision of Dundee removals services by us to you. By making a booking, confirming a quotation, or allowing our team to commence work, you agree to be bound by these terms. They are designed to set out the basis on which our house removals, office removals, packing, loading, transport, storage-related arrangements and associated services are provided. If any part of these terms is unclear, it is your responsibility to ask for clarification before the move date. We recommend reading them carefully, as they form the contract between you and us.

1. Booking Process

All bookings for removal services in Dundee must be made in advance and are subject to availability. A booking is only confirmed once we have accepted your request, confirmed the move details, and, where applicable, received any required deposit. The booking information must include the collection and delivery addresses, access details, approximate volume or type of items, preferred dates, and any special handling requirements. You must ensure that all information provided is accurate and complete. Any material changes to the information after confirmation may affect the price, the timing, or our ability to complete the work as planned.

When you request a quotation, it may be based on the details you provide, a video survey, photographs, or an in-person assessment. Quotations are usually valid for a stated period and may be revised if the scope of work changes. A quotation does not guarantee availability until the booking has been accepted in writing. We reserve the right to refuse a booking where it would be unsafe, unlawful, impractical, or beyond the scope of our operational capacity. If the premises, access arrangements, or item descriptions differ from those disclosed, any additional charges may apply.

2. Your Responsibilities Before the Move

You must ensure that all items are packed securely unless we have agreed to provide packing services. Fragile items, valuables, essential documents, cash, jewellery, and items of sentimental importance should be transported by you whenever possible. You are responsible for ensuring that appliances are disconnected safely, contents are emptied from furniture where required, and any prohibited or restricted items are removed before the move begins. Where parking permits, access permissions, lift bookings, or building notifications are needed, you must arrange these unless we have expressly agreed otherwise.

3. Payments and Charges

Our charges may be based on an hourly rate, a fixed price, or a combination of both depending on the nature of the house move or commercial relocation. Any estimate provided is based on the information available at the time and may be adjusted if the actual work differs from the original description. Unless otherwise agreed in writing, payment is due in full on completion of the service, and we may require a deposit to secure your reservation. We accept the payment methods stated in the booking confirmation. All invoices must be paid promptly and without deduction, set-off, or withholding unless required by law.

If payment is overdue, we may charge interest on the outstanding sum at the statutory rate permitted under applicable law, together with reasonable recovery costs. If our team is delayed or prevented from working due to inaccurate information, lack of access, unsafe conditions, or your failure to be ready at the agreed time, we may charge waiting time, abortive visit charges, or supplementary labour costs. Any third-party costs we incur on your behalf, including parking fines caused by your instructions or failure to provide proper access arrangements, may be recharged to you where lawful and reasonable.

4. Cancellations, Postponements and Amendments

You may cancel or reschedule a booking by giving us notice in writing or by the agreed communication method. The amount payable on cancellation depends on the notice period and any costs already incurred. Where a deposit has been paid, it may be retained in part or in full to cover administration, reserved labour, vehicle allocation, or other losses we have reasonably incurred. If you cancel at short notice, fail to attend, or are not ready for the service on the agreed date, we may treat the booking as cancelled and charge accordingly.

We may also cancel or postpone a booking where necessary because of circumstances beyond our reasonable control, including severe weather, vehicle breakdown, staff illness, road closures, accidents, acts of public authority, or unsafe site conditions. In such cases, we will seek to rearrange the service for a mutually convenient date. We are not responsible for losses arising from a lawful cancellation or postponement caused by events outside our control, provided we take reasonable steps to notify you and minimise disruption. Any request by you to amend the scope, timing, or route of the service must be agreed in advance and may affect the price.

5. Liability and Insurance

We will exercise reasonable care and skill in performing all removal and transport services. Our liability for loss or damage is limited to the extent permitted by law and subject to these terms. We are not liable for loss or damage arising from pre-existing defects, inadequate packing by you, unavoidable movement of items in transit, or your failure to follow our instructions. Where we pack items under a separate agreement, our liability will depend on the nature of the item and the information available at the time of packing.

It is your responsibility to disclose any item that is fragile, high value, unusually heavy, hazardous, or requires specialist handling. Unless we have agreed in writing to move such items, we may decline to transport them. In any event, we are not responsible for damage caused by items that were improperly packed by you, including but not limited to glassware, loose fittings, electronics, plants, antiques, ornaments, and dismantled furniture not prepared according to our instructions. You should arrange your own insurance where you consider the value of your goods to exceed the limits of our liability or where you require broader protection.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Subject to that, our total liability for any claim arising from a single booking will not exceed the amount paid or payable for the service, unless a different limit has been expressly agreed in writing. Claims for loss or damage must be notified to us as soon as reasonably possible and, in any case, within a reasonable period after completion of the move.

6. Waste Regulations and Disposal

Where our removal company is asked to remove unwanted items, packaging, or waste materials, this service is subject to waste management laws and regulations in force in the UK. We may only collect, carry, or dispose of waste where it is lawful for us to do so and where the necessary permissions, classifications, or documentation are in place. You must not ask us to remove controlled waste, hazardous waste, electrical waste, chemicals, or other regulated materials unless we have expressly agreed to do so and all legal requirements have been satisfied.

You are responsible for declaring any items that may be treated as waste, including broken furniture, appliances, mattresses, paint, batteries, fluorescent tubes, sharps, medical materials, asbestos-containing items, or substances that may contaminate other loads. We reserve the right to refuse removal of any item that may present a risk to health, safety, the environment, or legal compliance. If items are collected for disposal, you confirm that you have the authority to transfer them to us and that they are not stolen, unlawfully held, or subject to any restriction preventing disposal.

Where waste transfer notes, consignment documentation, or similar records are required by law, you agree to provide accurate information and cooperate with any reasonable request. If additional handling, segregation, packaging, transport, or disposal costs arise because the material is misdescribed or because legal compliance requires a different process, those costs may be charged to you. We may also refuse to continue with the service if we reasonably believe that the handling or disposal of any item would breach environmental or waste legislation.

7. Access, Delays and Site Conditions

8. Item Movement, Dismantling and Reassembly

We may dismantle and reassemble furniture only where this has been agreed or is reasonably necessary for safe transport. Such work will be carried out with reasonable care, but we are not responsible for hidden defects, poor fittings, manufacturing faults, or items that cannot be reassembled due to age or prior damage. If specialist tools or expertise are needed and were not disclosed in advance, we may decline the task or charge an additional fee. You should keep fixings, instructions, and necessary parts available for reassembly wherever possible.

9. Delays, Force Majeure and Suspension

We are not liable for delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control. This includes, without limitation, extreme weather, acts of God, fire, flood, accident, industrial action, transport disruption, government restrictions, public emergencies, terrorism, civil commotion, shortages of fuel or materials, and failure of utilities or communications. In such circumstances, our obligations will be suspended for the duration of the event, and we will resume performance as soon as reasonably practicable.

If performance is suspended for a prolonged period, either party may have the right to terminate the affected booking on written notice, provided any charges for work already carried out or costs reasonably incurred remain payable. We will use reasonable efforts to keep you informed if a delay affects the scheduled timing of the service. However, any arrival or completion times stated by us are estimates only and are not guaranteed unless expressly agreed as a fixed contractual commitment.

10. Termination

We may terminate the contract immediately by notice if you materially breach these terms, provide misleading information, fail to pay sums due, refuse reasonable instructions, or create unsafe conditions for our staff or equipment. If we terminate for your breach, you will remain liable for all work completed, costs incurred, and reasonable losses arising from the termination. You may terminate the contract if we commit a material breach and, where possible, fail to remedy that breach within a reasonable time after being notified of it.

11. Complaints and Claims

If you believe that a problem has occurred, you should notify us promptly and provide sufficient detail to allow us to investigate. Claims should include the booking reference, a description of the issue, and any supporting evidence that may help assess the matter. We may require photographs, inventory details, or access to the affected item before determining liability. Failure to raise an issue within a reasonable time may affect our ability to investigate and may limit any remedy available.

12. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising from or in connection with them, are governed by the laws of Scotland or, where applicable, the laws of England and Wales depending on the legal basis of the transaction and the location of performance. The courts of the relevant part of the UK shall have exclusive or, where required by law, non-exclusive jurisdiction over any dispute. Nothing in these terms affects any statutory rights you may have as a consumer under applicable UK legislation.

13. General Provisions

If any provision of these terms is held to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in exercising any right under these terms shall operate as a waiver of that right. We may assign or subcontract our obligations where reasonably necessary for the delivery of the service, provided this does not materially reduce the standard of performance owed to you. These terms, together with the accepted quotation or booking confirmation, form the entire agreement between the parties in relation to the service.

By proceeding with a booking for Dundee removals, you acknowledge that you have read, understood, and accepted these terms. If you are arranging a move on behalf of another person, you confirm that you have authority to bind them to the contract and that you will ensure a copy of these terms is made available to them. These provisions are intended to create a fair and practical framework for all customers, whether the service involves a simple local move, a larger domestic relocation, or a commercial transport job requiring careful planning and coordination.